This week we made great headway in our efforts to become more visible to, and engaging of, our customers.  And I can already feel that we are doing this with greater s-p-e-e-d than before.  So on that note, this week’s “Wow!” goes to ———-.

Here’s our “wow” for this week:   I am sending to you a ”WOW!” because you have risen to the challenge of my need for s-p-e-e-d and focus on content.  You are turning things around much more quickly even though you are working fewer hours to do so!

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This week I am honoring a person that continues to wow me with his focus and effort.  We are going through transition – mostly growing pains - and with this comes the need for a ready, capable and trustworthy pool of resources; good people.

…This week’s “Wow!” goes to team member, ———.

Here’s our “wow” for this week: I am sending to you a “WOW!” because you continuously reach into our cracks, look to our end-goals and come up with answers.  Stuff never drops with you, and you help bring in the resources to keep us moving forward.

Why is this “wow!”? Not having to restate, rework, push out a deadline, wonder or fret can save hours in my day, and keeps things running smoothly for everyone.  It also helps retain customers and greatly improves our opportunities with prospects.

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To all:  We continue to move through quick changes in our team. You are not seeing all the changes, since you cannot see the bcc list for this email – I do.  And I have mixed feelings about it.  Mostly, it is a very good thing.  We are more closely aligned – together, toward company goals - so when a fit isn’t right, it is known very quickly.  If you’ve ever had a relationship problem that just seemed to drag on forever you’ll understand what I mean.  If you’re not quite sure I’ll just summarize with:  it is abundantly better to have happy surprises and to be in the position of growing others’ strengths.  These “Wow!” emails are a lot of fun for me.  And since they are about your strengths – thanks!

So on to this week’s “Wow!”…

This week I am honoring a person that has just made it through the 30-day review hurdle.  There is considered scrutiny during this period by me, and usually also by at least one other team member.  Even though we employ “at will,” it is important to me to find people I’d like to stick around for a long time.  These 30 days are not an easy time for some because I do everything I can to get the mis-alignments out into view.  In fact I hired two people at the same time and only one made it…  and so….

…This week’s “Wow!” goes to our newest team member, ———.

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We had an unexpected change this week so rather than being in Texas today, I am here…

It is good to remember that “Everything in life happens for a reason and a purpose, and it serves us.”

Now I realize you are thinking I’m off on a tangent!  And you may be wondering why so many of these “Wow!”s are focused on what seems to be non-business stuff.  What I can tell you is that people are the critical resource of any organization and without them we would have no “Wow!”…

That said this week’s “Wow!” goes to a person I’ve been working with for a few years now and we will both tell you it has been rocky at times.  And at times some things left us feeling not in control.  Yet we both keep coming back with consideration of what is in our control to improve the situation…and we take action.

The action-taker being honored today is ——–.

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This week’s “Wow!” goes to a person who is brand new to our team and in fact we’ve only held one one-on-one conversation.  So, this email is one of several fast actions taken because of what was triggered during this call.  The nature of that call is worth sharing and that is why it earns a place as this week’s “Wow!”  The person on the other end of that call was ———-.

Here’s our “wow” for this week: “WOW!” , adding value was on your mind when we talked, and although we couldn’t know where the conversation would lead when we started, as there was no real agenda other than some questions about our agreement, your aim was served…and C-Secure Systems will be stronger because of it.

Why is this “wow!”? Without giving too many details but to answer the questions of those of you who are now thinking “What happened on that call?!” …  We discussed each of our company’s purposes and markets so that we could determine if there was any conflict in our working together and, if not, then what type of non-disclosure agreement would best suit.  But what happened then is more than the signing of an NDA.

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I set a new precedence in my last email by extending a “Wow!” to actions that did not necessarily happen by the preceding week, but triggered during the week in my mind (usually during a long fast walk!) and worth broadcasting.  This week’s “Wow!” follows this same trend.  Another similarity is that this week’s entry has to do with learning.  The difference, though, is that last week it was about someone who has greatly helped my learning.  This time it is about a team member who is truly giving his best effort to learn and build his value to the team.

Here’s our “wow” for this week: “WOW!” , you are proving your strength of character as you step back from a lead role and take on projects for which you have introduced to us your peers and subject experts … all in a selfless drive to make sure Abrige & C-Secure get the final product we need.

Why is this “wow!”? You and your team brought back DISCOVERY (after it did not accept operating system upgrades well) when others before you had failed.  You simply took one step at a time…and did it!

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Some of you have heard a lot about our company officer ——— and are unsure what his role is.  Here’s the deal: other than being extraordinary (which is a characteristic and not a role), he is a professional and personal mentor to me.  He has vast experience in leading and mentoring. He offers a fabulous mix of bedside manner and discipline that has served me and our company well.  He also “gets” both of the businesses we run, Abrige and C-Secure Systems, and continuously networks to uncover market needs and generate leads.

Here’s our “wow” for this week: “WOW!”, for not only introducing us into the market… I give a resounding thank you for helping me to become a better leader and to keep our company aligned with its vision without falling out of line with our strong values.

Why is this “wow!”? The company leadership sets the tone and direction for all.  As we grow and become visible it can be so appealing to try and do everything and to say “yes” to other leaders and so-called experts that, if listening to intuition, this intuition (a gut feeling that “knows” our values and purpose) is screaming “no.”

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We are positioning ourselves to great improvement in visibility, our front line theme, thanks for ——–.

Here’s our “wow” for this week: “WOW!”, for so quickly building a sales team for C-Secure Systems!!!

Why is this “wow!”? Not only has he continued to seek connections with new prospective customers and improve our message as targeted to those customers, he also has attracted to C-Secure one other senior- and two junior- sales professionals.

Why is it important? We have an unmatched turn-key tailored solution for monitoring, managing, securing and gaining intelligence from and about machines (and vehicles, structures, etc.)…yet we are almost invisible.  Yes, we have a website.  We waited too long to get it optimized so we are contacted infrequently (good news: when we do get calls they are highly qualified already).  Although we are fixing this now, the clock is ticking!   In fact we need to be well locked-in with customers f-a-s-t…before we become well-known to competitors.  I have confidence in him.  He and his growing team will better find, engage and close deals.

Congrats!

-Lori

P.S.S  The mix of people provided in the first “Wow” email has changed!  Some gone, several added.  The newest ones are not seeing this yet, and they will be introduced soon. In every case I see improvement.  This is what having themes (ours are Stability! And Visibility!) can do for a company, especially when themes are also aligned with our purpose and mission/values.  They are.  And so are our people.  For those of you seeing this email, I am thrilled to have you here.  Please continue to find us great people as we grow!

I really have to say “Wow!”  We have had a great show of team work this week.

As you may know, we have two themes going this year:

For our front lines the theme is “Visibility!” and involves gaining online traffic, reaching out also through direct mail and word-of-mouth referrals, engaging prospects and customers through continuous communication, converting leads to sales, and following up in a way that makes our customers say “wow.”

For our support team the theme is “Stability!” and involves not simply knowing what to do, but having the initiative to take responsibility and action, excel at teamwork (everyone can be a mentor), learn with an aim to enhance yourself while adding more value to the company, be accessible and communicate, communicate, communicate!

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Hi everyone!

You have ALL done great things (those with us for more than one week) and I’m in arrears of shouting about it.

I’m starting now with a  Team “Wow!” of the Week 

Here’s our “wow” for this week: He succeeded in re-developing our light-weight gauge in EXECUTE! so that the pointers move to point to the actual value (not just to the color-code), at all reporting levels and for any date.

Why is this “wow!”? We did not think it could be done.
Why was it important?  Our higher-quality “cooler” gauge could result in slow viewing for customers connected via low bandwidths, such as new prospects in Asia who will be trying and buying soon!

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