Comments on: Wow! Trust as a retention strategy, protects your bottom-line http://collaborative-action.com/wow-trust-as-a-retention-strategy-protects-your-bottom-line/ Connecting people to performance! Sun, 20 May 2012 08:50:00 +0000 http://wordpress.org/?v=2.6.2 By: Lori Leavitt Evans http://collaborative-action.com/wow-trust-as-a-retention-strategy-protects-your-bottom-line/#comment-75 Lori Leavitt Evans Sat, 21 Mar 2009 04:24:34 +0000 http://collaborative-action.com/?p=543#comment-75 Thanks for the thoughtful comment, Ethan. It is so natural for us to put all conversations only into our own perspective, blocking our ability to consider a different view. What you speak about is putting first a desire to understand. Excellent! You may enjoy the book "Difficult Conversations" by the Harvard Negotiations Team. They do an excellent job stressing the importance of feelings...even in workplace conversations. -Lori Thanks for the thoughtful comment, Ethan. It is so natural for us to put all conversations only into our own perspective, blocking our ability to consider a different view. What you speak about is putting first a desire to understand. Excellent! You may enjoy the book “Difficult Conversations” by the Harvard Negotiations Team. They do an excellent job stressing the importance of feelings…even in workplace conversations. -Lori

]]> By: Ethan Yarbrough http://collaborative-action.com/wow-trust-as-a-retention-strategy-protects-your-bottom-line/#comment-74 Ethan Yarbrough Sat, 21 Mar 2009 00:22:30 +0000 http://collaborative-action.com/?p=543#comment-74 Thanks for this thought-provoking post, Lori. "Take the time to dig deeper before making a critical decision about people": so true, so wise, but so often forgotten. Your post reminded me of something I use to ground myself in dealing with people. It comes from a book I read a while back called "The Five Dysfunctions of a Team" -- not the greatest book, but it did have some sage advice I've carried with me. Lack of trust is one of the 5 dysfunctions as I recall. The author's advice for those times when you're dealing with someone difficult who seems to be consciously trying to complicate things for you is to afford them your MRI: Most Respectful Interpretation. Carry your MRI into the conversation with them; assume they don't know the impact of what they're doing, assume they are NOT consciously trying to undermine you, acknowledge they are a valuable person who just isn't delivering constructively at the moment: the MRI is based on the fundamental trust you're talking about. Keep up the great thinking. Thanks for this thought-provoking post, Lori. “Take the time to dig deeper before making a critical decision about people”: so true, so wise, but so often forgotten. Your post reminded me of something I use to ground myself in dealing with people. It comes from a book I read a while back called “The Five Dysfunctions of a Team” — not the greatest book, but it did have some sage advice I’ve carried with me. Lack of trust is one of the 5 dysfunctions as I recall. The author’s advice for those times when you’re dealing with someone difficult who seems to be consciously trying to complicate things for you is to afford them your MRI: Most Respectful Interpretation. Carry your MRI into the conversation with them; assume they don’t know the impact of what they’re doing, assume they are NOT consciously trying to undermine you, acknowledge they are a valuable person who just isn’t delivering constructively at the moment: the MRI is based on the fundamental trust you’re talking about.

Keep up the great thinking.

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