What does teamwork really mean? Would the U.S. economy be where it is today if we really had this? Ok, the U.S. economy is for another post. This post is about us, and how in bad times we are becoming a better and more focused team.

This Wow! was hard to write. It was also exciting to write. It exposes leadership weaknesses (clarity, verification). It also cheers leadership strengths (vision, empathy, persistence) that compel people to do the right thing right…to keep the business – our ship- clipping along in or toward a blue ocean (niche success!), even in the midst of chaos…

Here’s our “wow” for this week: This Wow! goes to my team. This month every single person on the team deferred their pay until the work they have in progress is completed. The only exceptions made were for part-time team members who completed short projects.

Why is this “wow!”? I look around and see that we are not the only team not completely in check with our strategy day to day. There’s a better way and we are moving to it…and ready to help others do the same.

If people stop doing the right things right, the ship stops, or at least stalls and goes off course.

We didn’t stop…thanks to the team. The communication is becoming clearer every day. And we are making the small yet continuous adjustments needed to keep on course. (more…)

Have you ever leaned toward avoidance when you haven’t delivered because you “know” the person you must speak to is going to be disappointed? Getting past this block can be difficult.

Here’s our “wow” for this week: This Wow! goes to two team members who tend to be troubleshooters and do-it-yourselfers. You did it! No, not what you expected. You crossed a barrier for you – and got in touch with me even though you did not have the news/deliveries you wanted to give. Now we are moving forward again. (more…)

I really have to say “Wow!”  We have had a great show of team work this week.

As you may know, we have two themes going this year:

For our front lines the theme is “Visibility!” and involves gaining online traffic, reaching out also through direct mail and word-of-mouth referrals, engaging prospects and customers through continuous communication, converting leads to sales, and following up in a way that makes our customers say “wow.”

For our support team the theme is “Stability!” and involves not simply knowing what to do, but having the initiative to take responsibility and action, excel at teamwork (everyone can be a mentor), learn with an aim to enhance yourself while adding more value to the company, be accessible and communicate, communicate, communicate!

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