Wow! Alignment with Strategy

In keeping with the theme of Thanksgiving, which is “the” U.S. holiday bringing families together, this week’s “Wow!” goes to the team. Yes, it goes to all of you, and I will tell you why…

Here’s our “wow” for this week: Team, I am sending to you a “WOW!” because I am seeing our Strategy being executed. I am not simply talking about sales; I am talking also about learning and innovation, internal and customer goals that require teamwork, great communication, customer focus (incl. internal customers) mentoring, accepting guidance, self-management and personal improvement.

Continue reading “Wow! Alignment with Strategy”

Wow! Taking initiative

I really have to say “Wow!”  We have had a great show of team work this week.

As you may know, we have two themes going this year:

For our front lines the theme is “Visibility!” and involves gaining online traffic, reaching out also through direct mail and word-of-mouth referrals, engaging prospects and customers through continuous communication, converting leads to sales, and following up in a way that makes our customers say “wow.”

For our support team the theme is “Stability!” and involves not simply knowing what to do, but having the initiative to take responsibility and action, excel at teamwork (everyone can be a mentor), learn with an aim to enhance yourself while adding more value to the company, be accessible and communicate, communicate, communicate!

Continue reading “Wow! Taking initiative”