doing the right things right - Collaborative Action

Question: How integral are non-revenue-earning support staff in the context of surviving the turbulent times and cost cutting ?

Lori’s Answer

You have asked a question that leads me to wonder if you are looking to cut costs in your organization. You are not alone.

So how does one look at the productivity of the organization and determine how to (instantly, if possible) reduce the cost structure without harm to revenue retention and generation?

I’m going to start with some general tips. I believe you will Find them useful even without my being specific to an organization in the conference and training sector. If you have signed up for a call, we can get more detailed.

Continue reading “How integral are support staff to everyone’s productivity and performance?”

You may have some idea how much I hate missing a deadline. Well, I just missed mine; I didn’t send out the Wow! this weekend. The good news is that it is not because there are no Wows! to give; there are plenty! This team continues to impress me every day. Typically I write the Wow! email after a long walk during which I get the pleasure of thinking about, and appreciating, all the great actions during the past week. This week I missed that walk due to a minor health issue, and it seems I mentally connected the Wow! email so closely with that long walk that I failed to send the email! So let’s get this out …now!

This week’s “Wow!” goes to ———- for his continued diligence in making a frustrating commute to perform the warranty work on the hardware located in our Bellingham, WA USA office.

Here’s our “wow” for this week: I am sending to you a “WOW!” as a person who is making a grand effort to keep C-Secure going when we realize it would be so easy to just not go to the trouble. It is worth it, and in the long run there will be even greater benefit realized for every one sticking with C-Secure.

Continue reading “Wow! Doing what it takes”