Wow! Alignment with Strategy

In keeping with the theme of Thanksgiving, which is โ€œtheโ€ U.S. holiday bringing families together, this weekโ€™s “Wow!” goes to the team. Yes, it goes to all of you, and I will tell you whyโ€ฆ

Here’s our “wow” for this week: Team, I am sending to you a “WOW!” because I am seeing our Strategy being executed. I am not simply talking about sales; I am talking also about learning and innovation, internal and customer goals that require teamwork, great communication, customer focus (incl. internal customers) mentoring, accepting guidance, self-management and personal improvement.

Continue reading “Wow! Alignment with Strategy”

Wow! Taking initiative

I really have to say โ€œWow!โ€ We have had a great show of team work this week.

As you may know, we have two themes going this year:

For our front lines the theme is โ€œVisibility!โ€ and involves gaining online traffic, reaching out also through direct mail and word-of-mouth referrals, engaging prospects and customers through continuous communication, converting leads to sales, and following up in a way that makes our customers say โ€œwow.โ€

For our support team the theme is โ€œStability!โ€ and involves not simply knowing what to do, but having the initiative to take responsibility and action, excel at teamwork (everyone can be a mentor), learn with an aim to enhance yourself while adding more value to the company, be accessible and communicate, communicate, communicate!

Continue reading “Wow! Taking initiative”