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Wow! Keeping track so you and others can rejuvenate

Is there a Wow! to be raised when the team is rejuvenating for the holidays? Yes

Here’s our “wow” for this week: This Wow! goes out to —- who was out of touch but not out of mind during the break. I could tell this by our productive conversation today.

Why is this “wow!”? —- faced holidays, a root canal and poor Internet all at the same time. We’ve all had those kind of days and weeks. And it’s so easy to just, well, let stuff go. The best course, however, is to log pending actions, if it cannot be delegated, so that the work can be picked up easily again…and share that log so that others relying on that work can also gain some peace. That’s what he did. Continue reading “Wow! Keeping track so you and others can rejuvenate”

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A scorecard for your Wellness initiative

Until recently, employee benefits costs – healthcare, in particular – have been considered a necessary cost of doing business, external to a company’s core products or services. An emerging school of thought, however, suggests that employee wellness affects much more than a company’s bottom line as a human resource expense. Wellness also affects absenteeism, productivity and efficiency. In other words, healthy employees are more likely to successfully contribute to a company’s core business than sick or injured employees who are unable to perform at optimal levels.

In this way, wellness does, indeed, contribute to every company’s bottom line and, as a result, needs to be stated as a measurable goal of every company. But how can wellness be quantified? Continue reading “A scorecard for your Wellness initiative”

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Wow! Family matters to our success at work

Please take this time to extend my Wow! to your families, for supporting your work and our company.

Here’s our “wow” for this week: To our families, and even our friends, I am sending you this “WOW!” because of your flexibility and understanding. You never signed up to be part of a global company, with your loved one often working crazy hours. I appreciate your support.

Why is this “wow!”? What the people close to us think, say and do … especially those who love us… can have a strong impact on how successful we are at our work. So it seems we must have very supportive families because 2008 was one crazy year! THEY deserve a “Wow!”

Why is it important? Expressing ourselves – through work – in a way that adds values for our colleagues and customers may not offer so clear a benefit to those who are near or dear to us. Our friends and family are not our customers. Sure, they want us to be happy in our work. But they also want some things that may have to wait when work does not readily supply it. If our work roles are fulfilling in a way that also brings benefit to our family, while also being aligned with Strategy, the result to the company is success…which then cycles back through us…to them.

In 2008 we experienced a variety of mis-alignments. In fact, it felt like a strong upheaval. Thanks to all of you who did not whine or take advantage during this time.

In 2009 we’ll be more systematic in the way we stay aligned. It will require your participation. With this new plan we shall better align what we want with what our roles are, and better align (and clarify) our roles with what is best for the company’s success.

Congrats (and Thank you!) to those near to us! Let them know that success will be shared.

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7 things that managers can do today to improve their hiring success rate

If you’ve read through this blog you will know that I’ve run into more than my fair share of schmucks. So let me see if I can make life a bit less troublesome for you by sharing my thoughts – and guidance from others – that will keep you clear of such schmucky-ness! The post below is from an excellent writer, and scholar, Marshall Goldman. Just hearing the title of one of his books, “What Got You Here Won’t Get You There,” made me want to jump the snowdrifts in Bellingham, WA right now to the nearest bookstore! In the excerpt below from his recent post on the Harvard Business Publishing blog, Marshall provides practical guidance to improve hiring. Enjoy! – Lori

We distilled 13 years of consulting insights across hundreds of companies, performed exclusive interviews with over 20 billionaires and 60 other CEOs and investors to collect their best advice and stories on this topic, and completed a university-sponsored scientific study of 313 CEO careers.

What did we learn? We learned 7 things that managers can do today to improve their hiring success rate from 50% to 90%. We call this the “A Method For Hiring.” Continue reading “7 things that managers can do today to improve their hiring success rate”

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Wow! Excellence is not perfection

You received a Holiday e-card from me today. It was a team effort, —– and me, and it gets my wow because it was started and completed fast! We’ve not always been good at “fast.”

Here’s our “wow” for this week: —–, I am sending you this “WOW!” because you did exactly what was needed to get this out on time, hurdling obstacles in this quick race.

Why is this “wow!”? At the last minute, Thursday, I decided to create a holiday video. I had confidence that we could get this done fast. And we did! But we were faced with many hurdles, most of which —- ended up having to jump over….

It started with me… I couldn’t figure out how to put together the light kit I purchased. I really wanted this to be my sincere, personal-yet-professional message. I also wanted it to be festive… Continue reading “Wow! Excellence is not perfection”

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Taking Action Against Distractions

Distractions. While one might expect this is simple to define, I say it is anything but! Is social (virtual) networking a distraction? Is answering the phone a distraction? In my terms – with an eye on alignment between action and Strategy – I categorize these as distractions if they divert from Strategy, and as a necessary part of the day if they do not. You can only know this for you and your team if you have clearly defined your Strategy. I’ve sought out other opinions and below you will find the first of several guest posts. I hope you enjoy this post written by John Hagerman, COO of Ontend. – Lori

It’s three o’clock in the afternoon and I’ve been busy working all day long, and I haven’t gotten one thing done that has moved my business forward an inch! I love to get things done, actually I live to get things done, you know, write the list, do tasks, and cross them off the list type of getting things done. Unfortunately, I’ve found that all too frequently getting lots of busy stuff crossed off my list means I’ve totally neglected what matters. This holds especially true when it comes to all the demands and enticements technology creates. Continue reading “Taking Action Against Distractions”

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Wow! Getting to core team w/ core values

This Wow! is again for many, although fewer than before. It is for the team remaining after reorganizing: a core, value-sharing team. A team that rallied to stop the bleeding caused by misguided employees, contractors and vendors. This core team includes me, and our officer and advisors. We are a team that thrives by adding value and is motivated by pay for performance.

Here’s our “wow” for this week: I am sending you this “WOW!” because you continue to think about your work through the eyes of the customer, whether that is me, this company or our end-customer or client. You do not say “can’t” and you pick up through cracks even if you did not drop what is hidden there. You are stewards of our assets and idea-generators for our future.

Why is this “wow!”? Fraud is on the rise all over the World (per a recent WSJ article employee fraud has grown significantly). It isn’t just us. But it has happened to us. I take responsibility for it, and have learned from it. I am wowed by the remaining team rallying around our Strategy with a keen eye for what needs to be done to be stable and move forward. I am thrilled by all who have sent your personal statements about what you believe. Your values are well-aligned with mine. Continue reading “Wow! Getting to core team w/ core values”

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First, ask and engage people. “Connection Series”    Part 2

Here’s the first step to connecting people to and into your performance management system: Asking and engaging.

It seems so simple, yet without a system to help us (leaders) do so, our best laid plans and intentions get pushed aside. And when we make poor decisions, not connecting all the dots is usually why.

To take this step I have good news for you: you do not have to add to the “to dos” for your financial or technical teams to start on this improvement process. And you do not have to be an analyst. You do need to be willing to think through data to get a feel for the cause and effect between what is communicated and what gets done. Think of it as removing the “so?” to get to “oh! Got it.”

Continue reading “First, ask and engage people. “Connection Series”    Part 2″

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Better decisions with less effort. Introducing the “Connection Series” Part 1

It’s time for a transformation, and I’m leading the charge. No, I’m not going to teach you to be an analyst. What I will explain is how you – an HR or executive leader – can takes steps to connect people to, and into, business performance management systems.

Those who do not understand how I do what I do may initially think that I run solely by the numbers. Yes and (emphatically) no. Sure, I’m a pretty serious, challenge-loving, bottom-line-focused gal. I look at indicators and outcomes. If I can’t connect an action (in business) to an increase in long term value, then it is likely I’m not going to spend long with it, for me or for my clients. But what isn’t so easy to see is that “action” necessarily requires a focus on, and connection with, people! People are the most critical component of my businesses, and likely of yours as well.

Continue reading “Better decisions with less effort. Introducing the “Connection Series” Part 1”

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Wow! Thinking like an Owner

This week’s Wow! goes to —.

Here’s our “wow” for this week:

—, I am sending to you a “WOW!” because you continue to think about the company with the eyes of an owner; someone who deeply cares about the company’s success and the realization our vision.

Why is this “wow!”? While all stakeholders (employees, advisors, officers, vendors) care that we continue to be a going concern, usually everyone but the owner(s)…the person(s) assuming all the risk and not getting paid unless the company makes money… are at-will in their motivation and focus for the company.

—, your owner-like attention, effort and patience are a true gift to me and to the company. Continue reading “Wow! Thinking like an Owner”